General Terms and Conditions

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By using this website you agree to the following Terms & Conditions . Furthermore, by making a booking with us it will be taken by us that you fully agree with these terms and conditions.

1. Pricing Currency & GST 

All prices advertised or quoted by us are in Australian Dollars (AUD) and include GST. 

2. Bookings are Subject to Availability  

Booking are essential on our cruises as there are limited available spaces and as we are at a private dock, we don’t accept walk in passengers. 

3. Cancellation Policy 

As we are a tourism business and you are joining us while on holidays, we understand you want your travel plans to be flexible.  However, our tours are catered for, and we are a small family run business.  Therefore, if you are running late or decide not to join a tour, we would appreciate it if you please contact us by calling 0422 958 213 to cancel your booking.  

We reserve the right to charge the following fees for cancellations: 

Cancellation within 24 hours of a cruise - 100% fee 

Cancellation within 3 days of cruise - 50% fee 

See Covid policy below for exception to the above Cancellation Policy.  

4. Variation of Tours 

From time to time, it may be necessary for the health and safety of our crew and passengers for us to cancel a trip, due to a number of reasons e.g., sickness of crew or inclement weather. In this event we will endeavour to reschedule your cruise or refund your money. We reserve the right to cancel or vary any trip and will incur no liability for any such cancellation or alteration.  

5. Product Refund Policy 

If you have purchased a gift voucher or any other physical product you cannot be refunded or redeemed for cash. 

6. Covid 19  

Due to ever changing government health directives we reserve the right to cancel or reschedule bookings as per the Tasmanian government health directive. We will aim to reschedule all bookings to a future date, issue redemption vouchers or provide a full refund. Full refunds are possible up until 3 days prior to date of cruise, within which we will issue a full refund less the cost of perishable produce purchased.    

7. More Information  

For more information, please contact Huon River Cruises by email info@HuonRiverCrusies.com.au. 

Huon River Cruises reserves the right to change these Terms and Conditions from time to time. 

Huon River Cruises respects and protects the privacy of our guests and visitors to our website. 

Information collected by Huon River Cruises is processed in accordance with the National Privacy Principles, established under the Privacy Act 1988. The information provided by you when you make a booking or make an enquiry through our website ("Personal Information") and any other information sent to us by you or otherwise obtained by us about you is only used for the purposes of responding to your enquiry; processing your booking; providing a personalised service; providing you with goods and services you have requested; fulfilling our obligations under law; assisting and evaluating how visitors use our services.  

Although Huon River Cruises may share general information about our customers, this data is collated into aggregate measures and contains no details which could identify specific individuals. For example we use Google Analytics to report on statistical information about our website visitors including time spent on website, the pages viewed, location, technology, demographics but this does not contain any personally identifiable information. 

If you travel on one of our tours or make a payment to us, we are required by law to keep a record of passenger details and financial transactions.  You can be assured that individually identifiable information is not disclosed to any third party for any purpose other than dealing with a purchase or enquiry from you, or fulfilling our obligations under law. 

Please contact info@HuonRiverCrusies.com.au if you have any questions or concerns about how we store and use your information. We may amend this privacy policy from time to time.